Privacy Policy

This Privacy Policy describes how Inbroadvision ("we," "us," or "our") collects, uses, and shares information when you use our website, platform, and services (collectively, the "Services").

Information We Collect

Personal Information

Your name, email address, phone number (if provided), and billing information when you create an account. Please note that phone numbers used with the Services are obtained and managed by you through a third-party provider (e.g., Twilio). We only collect the phone numbers you configure through their integration.

Information from Your Google Account

When you grant us access to your Google account, we collect the following information:

• Google Profile Information: Your name, email address, and profile picture to create and manage your account.
• Google Calendar Data: With your explicit consent, we access your calendar events, including titles, times, and attendees. We only access the data necessary to provide our scheduling features.

Our application's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information from Your GoHighLevel Account

When you grant us access to your GoHighLevel account, we collect the following information:

• GoHighLevel Calendar Data: With your explicit consent, we access your calendar events, calendar groups, and calendar resources, including titles, times, attendees, and scheduling information. We only access the data necessary to provide our scheduling features.
• GoHighLevel Contact Data: With your explicit consent, we access your contacts, including names, email addresses, phone numbers, and contact information. We only access the data necessary to provide our scheduling features.

Usage Data

Call logs, voice recordings (if enabled), IP address, and usage analytics, all processed through your third-party phone number integration.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Core Scheduling Features with Google Calendar

We use your Google Calendar data to integrate our service with your schedule. Specifically, we:

• Read your calendar events to check your availability and prevent scheduling conflicts.
• Create new events in your calendar when you schedule an appointment or meeting through our app.
• Update and Delete events in your calendar when you reschedule or cancel an appointment, ensuring your schedule remains synchronized and accurate.

To Provide Core Scheduling Features with GoHighLevel

We use your GoHighLevel Calendar data to integrate our service with your schedule and business workflows. Specifically, we:

• Read your calendar events to check your availability and prevent scheduling conflicts.
• Create new events in your calendar when you schedule an appointment or meeting through our app.
• Update and Delete events in your calendar when you reschedule or cancel an appointment, ensuring your schedule remains synchronized and accurate.
• Access your calendar groups and resources to manage team scheduling and resource availability.
• Use your location data, including custom values and fields, to support location-based scheduling features, suggest nearby venues, and auto-fill event locations.
• Integrate with your contacts to simplify event planning and collaboration, allowing you to select attendees from your existing contacts when creating or updating calendar events.
• Create and update contact records in your GoHighLevel account for lead generation, capturing new leads from interactions and updating existing contact information with relevant details.
• Access your opportunity data to integrate appointment scheduling with your sales and business management workflows, enabling seamless coordination between scheduled appointments and your sales pipeline.

All GoHighLevel data access is limited strictly to data owned by you, and all actions are performed only after you have provided explicit consent. We adhere to the principle of least privilege, accessing only the data necessary to provide core functionality. Your GoHighLevel data is not sold, shared with third parties, or used for advertising purposes.

To Provide and Manage Your Account

We use your Google profile information to create and personalize your Inbroadvision account.

For Communication

We use your email address to send you service-related notifications and updates.

By enabling SMS notifications, you agree to receive transactional alerts related to agent activity (call completed, call failed, call transferred, lead generated). Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Limited Use Compliance

Notwithstanding anything else in this Privacy Policy, our use of your Google user data will be subject to these additional restrictions:

• The data will only be used to provide or improve user-facing features that are prominent in our application's user interface, such as the scheduling functionality described above.
• The data will not be transferred to others unless it is necessary to provide or improve these features, to comply with applicable laws, or as part of a merger, acquisition, or sale of assets.
• The data will not be used for serving advertisements.
• The data will not be accessed by human agents unless we have your affirmative consent, it is necessary for security purposes, to comply with applicable laws, or for our internal operations (and even then, only when the data has been aggregated and anonymized).

Account Registration

To use certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

Data Sharing

We may share your information with the following entities:

Service Providers

We share data with trusted third-party vendors (e.g., Twilio) who assist us in providing the Services. These vendors are bound by strict confidentiality agreements. Your third-party phone number provider may also process call-related data according to their own privacy policies.

Legal Compliance

We may disclose your information if required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

SMS Messaging and Data Privacy

Inbroadvision is committed to protecting your privacy. Regarding our SMS/text messaging program:

• No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Exclusion of Consent Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Use of Data: Your personal information (phone number and name) is used solely for the purpose of providing the services you requested, such as appointment reminders and service updates via our AI Voice Assistant.
• Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us.

No Sale of Personal Information

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and you acknowledge that there is some risk associated with using the Services.

Your Rights

You have the following rights regarding your information:

Access and Correction

You can request access to or correction of your personal information by contacting us at team@inbroadvision.com.

Deletion

You can request deletion of your personal information, subject to any legal obligations we may have to retain certain data.

CCPA/GDPR

If you are a resident of California or the European Union, you may have additional rights under the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), such as the right to opt-out of the sale or sharing of your personal information.

Cookies and Tracking

We use cookies and similar tracking technologies for analytics and to improve the functionality of the Services. You can manage your cookie preferences through your browser settings.

Third-Party Services

The Services may contain links to third-party websites or services (e.g., payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

International Data Transfers

Your information may be processed in the United States or other countries where our servers or service providers are located. We will ensure that any international data transfers are subject to appropriate safeguards, such as Standard Contractual Clauses for GDPR compliance.

Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy, please contact us at team@inbroadvision.com